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Santopa International

Terms & Conditions

Terms & Conditions

Welcome to Santopa International.

By accessing or using our website and placing orders for products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. Account Registration

Users may be required to create an account to place orders on the Santopa International website.

  • You are responsible for maintaining the confidentiality of your account credentials and password.

  • All information provided during registration must be accurate, complete, and up to date.

  • Santopa International reserves the right to suspend or terminate accounts that contain inaccurate or misleading information.

2. Orders & Payments

All orders placed through our website are subject to product availability and confirmation.

  • Payments can be made using supported payment methods such as UPI, debit/credit cards, net banking, or other online payment gateways available on the website.

  • Once an order is successfully placed, you will receive an order confirmation via email or SMS.

  • Santopa International reserves the right to cancel or refuse any order if fraudulent activity or payment issues are detected.

3. Shipping & Delivery

Delivery timelines may vary depending on the delivery location and product availability.

  • Santopa International will make every reasonable effort to deliver orders within the estimated delivery period.

  • Delivery delays may occur due to weather conditions, logistics challenges, courier partner issues, or other unforeseen circumstances.

  • Customers will be notified in case of significant delays.

4. Cancellation & Refund Policy

Orders can be cancelled before they are shipped or dispatched.

  • If a cancellation request is approved, refunds will be processed to the original payment method within 4–7 business days.

  • Refunds for damaged, defective, or incorrect products will be handled according to our Return & Refund Policy.

  • Santopa International reserves the right to verify claims before processing refunds or replacements.

5. Product Information

We strive to ensure that all product descriptions, images, and pricing details are accurate.

  • However, Santopa International does not guarantee that all information is completely error-free, current, or complete.

  • We reserve the right to correct errors, update product details, or modify prices without prior notice.

6. User Conduct

Users agree not to misuse the website or its services.

  • Attempting to interfere with the security, functionality, or integrity of the website is strictly prohibited.

  • Any fraudulent activity, misuse of services, or violation of applicable laws may result in account suspension or termination.

  • Users must comply with all applicable Indian laws and regulations while using the platform.

7. Limitation of Liability

Santopa International shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We are not responsible for delays, damages, or losses caused by third-party logistics providers or courier partners.

8. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall fall under the jurisdiction of the courts in Gujarat, India.

Contact Information

For any queries, support requests, or concerns, please contact:

Santopa International LLP
Rajkot, Gujarat, India

📧 Email: santopainternationalllp@gmail.com
📞 Phone: +91 82002 70434